One thing I will say is that you need to book your tickets for this attraction several months in advance, as they don’t sell any tickets on the door. I was originally disappointed that we couldn’t get tickets to coincide with my appointments. But I was advised to check online 15 days before your desired date, as that is when tourist companies return any unsold tickets. But you need to get in quick! Luckily my insomnia meant I was able to go online in the middle of the night to secure our tickets exactly 15 days before my chosen date. I also only had to book one ticket for myself, before calling up to organise a free ticket for my Carer.
Upon arrival we had to show our tickets to get into the car park, then we were quickly shown to one of the disabled parking bays close to the entrance. The staff on hand were all very helpful and after checking my ID, PIP confirmation and tickets, we were ready to go. Whether you take the self-guided or deluxe tour, the route is the same. The first part of the tour involves guests being put into groups of around 50 people, ahead of a short film and the Great Hall reveal. I will say that it was initially quite hard to see everything, as everyone piles into the Hall at once. But if you hang back, you can have a few minutes at the end to snap some clear photos before the next group arrives.